KS Chat Support

KS Chat is the team app of Kristal Studios — for our booking specialists, photographers, editors, Zoom Experts and the studio’s owners. It’s for Kristal Studios staff only; clients never use it. Questions about the app? Ask a studio owner, or email us at info@kristalstudios.com.

Where do I get KS Chat?

KS Chat is on iPhone, from the App Store, and on Android, from Google Play — the owners send you the link. You sign in the same way on both.

Who can use KS Chat?

Anyone on the Kristal Studios team with an active account in Panda, the studio’s own system. Without one, the app can’t sign you in. If the app says Team chat isn’t on yet, the owners haven’t turned it on for the team — tap Check again later.

How do I sign in?

Use the same email and password as in Panda. If two-factor sign-in is on for your account, the app then asks for the 6-digit code from your authenticator app. Panda emails you each time a phone signs in.

I forgot my password

Open app.kristalstudios.com/login, tap Forgot password? and follow the link in the email. Then sign in to KS Chat with your new password.

I don’t get notifications

Allow notifications when KS Chat asks. To turn them on later: on iPhone, Settings → Notifications → KS Chat; on Android, Settings → Apps → KS Chat → Notifications. In the app, tap your picture at the top of Team chat or Inbox to open Settings: it shows whether notifications are on, with a button to your phone’s settings.

How do I sign out?

Tap your picture at the top of Team chat or Inbox, then Sign out. Lost your phone? Tell a studio owner: they disconnect it in Panda.

See also the KS Chat Privacy Policy.